Tuesday, October 13, 2009

What Sidekick Users Deserve

I am one of the many unfortunate t-mobile sidekick users who have lost so much of their personal information. I have been a loyal sidekick owner who has upgraded from one model to another and just could not see myself going to anything else that didn’t have that special swivel screen that flips open. Even before being a loyal sidekicker, I was a loyal T-mobile customer for several years. As many people have pointed out, this recent service disruption that sidekicks have undergone has been highly inconvenient, especially for those who have conducted business and stored business contacts and information on their sidekick device. But…let us not forget that it’s still very inconvenient for those who don’t. Most of us have stored important information including contacts, to-do lists, appointments, deadlines, account numbers and passwords on what we thought was our device; not the technology cloud on the manufacturer’s database.

T-mobile is proposing to pacify sidekick users with a $20 data credit as well as $100 gift card that may be used towards T-mobile products or bills. T-mobile should act as if their customers’ time and loss is worth something more than that. After losing so much personal information as well as enduring what felt like a long week of no internet access among other features, sidekick users deserve more.

Sidekick users who stay with T-mobile should be allowed to upgrade to the myTouch for free. I don’t think it is fair that as a result of the trouble we were caused, that we would have to pay to get the new phone (even after factoring in the $100 credit) AND our monthly data service charges will go from $20 to $35. Sidekick users will end up paying more money per month due to the inconvenience caused to them. It would be more than fair for T-mobile to allow users to upgrade to a myTouch for free while adjusting the monthly data fee to match the one that we currently have for sidekick. Forget the $100. That is still T-mobile profiting from a grand error.

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